CLAY-NOR Lawn and Garden
Privacy Policy
Effective date: September 18, 2026
CLAY-NOR Lawn and Garden ("CLAY-NOR," "we," "us," and "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit this website, request a quote, contact us, or otherwise interact with us.
We handle personal information in accordance with applicable Canadian privacy laws, including British Columbia's Personal Information Protection Act (PIPA), and other applicable law.
Information We Collect
We may collect contact and project information you provide, including your name, phone number, email address, property address, requested services, and messages. We may also collect information about your communications with us and technical information about use of this website, such as IP address, browser and device information, pages viewed, referring source, approximate location inferred from IP address, and website interactions.
How We Use Information
We use personal information to respond to requests, prepare quotes, provide services, communicate about an active request or service, operate and secure our website, measure advertising performance, improve our services, prevent misuse, and meet legal, accounting, insurance, and record-keeping obligations.
Quote Contact and Text Messages
When you submit a quote request, you consent to CLAY-NOR contacting you by phone, email, or text about that request and related next steps. Consent is not a condition of purchase. You may opt out of text messages at any time by replying STOP. Message and data rates may apply.
We obtain any additional consent required by law before sending promotional or marketing electronic messages. You may withdraw marketing consent using the unsubscribe instructions in the message or by contacting us.
Cookies, Google Ads, and Analytics
We use necessary technologies to operate this website. Where enabled and with consent where required, we may use cookies, pixels, tags, and similar technologies for analytics and advertising measurement, including Google Ads conversion tracking, Google Analytics, Google Tag Manager, and related Google advertising features. These technologies may help us understand whether an advertisement resulted in a form submission, call, or other action and improve our advertising.
We do not intentionally provide Google with form entries, email addresses, telephone numbers, or other directly identifying information through URLs, tags, or pixels. You may manage non-essential cookie preferences or use browser settings. Blocking non-essential cookies does not prevent you from requesting a quote.
How We Share Information
We may share information only as reasonably necessary with service providers that operate our website, process leads, help us communicate with customers, host data, or provide analytics and advertising services; with professional advisers, insurers, and business-service providers; where required or permitted by law; or in connection with a business transaction. Service providers may process information outside British Columbia or Canada and may be subject to the laws of those jurisdictions. We do not sell personal information.
Retention and Security
We retain personal information only as long as reasonably necessary for the purposes described in this policy and then securely delete, anonymize, or otherwise dispose of it. We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information. No internet transmission or storage method is completely secure.
Your Privacy Choices
Subject to applicable law, you may request access to or correction of your personal information, ask about our use or disclosure of it, or withdraw consent subject to legal or contractual restrictions and reasonable notice. We may need to verify your identity before responding.
Children
This website is not directed to children, and we do not knowingly collect personal information from children without appropriate consent.
Changes and Contact
We may update this policy by posting an updated version on this page and revising the effective date. To ask a privacy question or make a privacy request, contact CLAY-NOR's Privacy Officer at 1-833-703-5296.